Privacy Policy

1. Introduction

Prime Aurora Nigeria ("we," "us," or "our") is committed to protecting the privacy and personal data of every person who visits our official website or uses the Prime Aurora trading platform. We understand that trust is the foundation of any financial relationship — and that trust begins with being completely transparent about how we handle your information.

This Privacy Policy explains what personal data we collect, why we collect it, how it is used, and the rights you have over your own information. By accessing the Prime Aurora platform or our website, you agree to the practices described in this document.

We encourage you to read this policy carefully. If anything is unclear, please contact us at support@primeauroranigeria.com — we're happy to explain anything in plain language.

2. Information We Collect

We collect only the information that is genuinely necessary to provide and improve our services. Here is a clear breakdown:

2.1 Information You Provide Directly

• Full name and email address (required for account registration)
• Phone number (used for account verification and support)
• Country of residence and preferred currency
• Payment and banking information (processed through our regulated broker partners, not stored directly by us)
• Communications you send to our support team via email or live chat

2.2 Information Collected Automatically

• IP address and approximate geographic location
• Browser type, device type, and operating system
• Pages visited, time spent on the platform, and interaction patterns
• Referring URLs (how you found our website)
• Session data and login timestamps

2.3 Information from Third Parties

• Verification data from our regulated broker partners (for account compliance)
• Fraud detection signals from our security service providers

3. How We Use Your Information

Every piece of data we collect serves a specific, legitimate purpose. We do not collect information speculatively or "just in case." Here is exactly what we use your information for:

• Account management: Creating and maintaining your Prime Aurora account, verifying your identity, and enabling access to the platform.
• Platform operation: Enabling the AI trading system to function correctly based on your settings and preferences.
• Customer support: Responding to your questions, resolving issues, and improving our responses based on past interactions.
• Security and fraud prevention: Detecting suspicious login attempts, protecting your account from unauthorised access, and maintaining platform integrity.
• Legal compliance: Meeting our obligations under Nigerian financial regulations, anti-money laundering (AML) requirements, and applicable law.
• Platform improvement: Analysing anonymised usage patterns to make the platform faster, more reliable, and more useful.
• Communications: Sending you important account notifications, security alerts, and (with your consent) platform updates and educational content.

4. How We Share Information

We do not sell, rent, or trade your personal information to any third party for marketing purposes. Full stop. However, there are specific circumstances where sharing is necessary and legitimate:

• Regulated broker partners: To facilitate trading activities, your account information is shared with the licensed broker connected to your account. These brokers are bound by their own regulatory data obligations.
• Service providers: We work with carefully selected third-party vendors for services such as email delivery, fraud detection, and platform infrastructure. These providers access only the minimum data necessary to perform their function and are contractually prohibited from using it for any other purpose.
• Legal requirements: We may disclose your information when required by Nigerian law, a court order, or to comply with a regulatory investigation.
• Business transfers: In the unlikely event of a merger, acquisition, or sale of assets, user data may be transferred. You would be notified in advance of any such change and given the opportunity to delete your account.

5. Cookies & Tracking Technologies

Our website uses cookies — small text files stored on your device — to improve your experience and understand how the platform is being used. Here's what we use them for:

• Essential cookies: Required for the platform to function. These handle session management, login state, and security. They cannot be disabled without breaking core functionality.
• Analytics cookies: Help us understand which pages are most useful, how long users stay, and where they encounter difficulties. We use this information to improve the platform.
• Preference cookies: Remember your settings such as language preference and notification choices.

You can control cookies through your browser settings. Note that disabling essential cookies will affect platform functionality. For more information on managing cookies, visit aboutcookies.org.

6. Data Security

Protecting your data is something we take very seriously — not just because we're legally required to, but because your trust depends on it. The security measures we have in place include:

• SSL/TLS encryption for all data transmitted between your device and our servers
• Two-factor authentication (2FA) available for all user accounts
• Regular independent security audits and penetration testing
• Role-based access controls ensuring staff can only access data relevant to their function
• Encrypted storage for sensitive account data at rest
• Real-time monitoring for unusual account activity or access patterns

Despite these measures, no digital system is completely immune to all threats. If you ever suspect your account has been compromised, contact us immediately at support@primeauroranigeria.com.

7. Data Retention

We retain your personal data for as long as your account is active and for a reasonable period thereafter to comply with our legal obligations. Specifically:

• Active account data is retained for the duration of your relationship with Prime Aurora.
• Following account closure, we retain certain records for up to 7 years to meet Nigerian financial regulatory requirements (including AML and KYC records).
• Support communications are retained for 3 years to maintain service quality records.
• Anonymised analytics data may be retained indefinitely as it cannot be linked back to any individual.

You can request deletion of your personal data at any time (subject to our legal retention obligations) by contacting our support team.

8. Your Rights & Choices

Under Nigerian data protection law and applicable regulations, you have the following rights regarding your personal information:

• Right of access: You can request a copy of all personal data we hold about you at any time.
• Right to correction: If any information is inaccurate or incomplete, you can request that it be corrected.
• Right to deletion: You can request that your data be deleted, subject to our legal retention obligations.
• Right to object: You can opt out of non-essential data processing, including marketing communications.
• Right to data portability: You can request your data in a structured, machine-readable format.
• Right to withdraw consent: Where processing is based on your consent, you can withdraw that consent at any time.

To exercise any of these rights, email us at support@primeauroranigeria.com with the subject line "Data Rights Request." We will respond within 30 days.

9. Children's Privacy

The Prime Aurora platform is intended exclusively for adults aged 18 and over. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a minor has registered an account, that account will be closed and all associated data deleted promptly.

If you believe a minor has used our platform, please contact us immediately at support@primeauroranigeria.com.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we will notify you via email (to the address registered with your account) and by posting a clear notice on the platform at least 14 days before the changes take effect.

Continued use of the platform after the effective date of any update constitutes your acceptance of the revised policy. The current version will always be available on the Prime Aurora official website.

11. Contact Information

For any questions, concerns, or requests related to this Privacy Policy or our data practices, please contact us: